Customer Care

Box and Charnock’s years of experience in the building services industry have given us a unique perspective on customer care. That has allowed us to develop an approach that works the way you need it to.

All our installations are maintained for the duration of the contract defect period. If something does go wrong, we know you want to be back up and running as soon as possible, so our clients deal directly with us, not a third-party contractor.

Both of our regional offices have dedicated engineers on call and provide a 24hr emergency service, enabling us to respond to any emergency that may arise. You can contact us on

• Housing Customer Care –  01234 834484
• London Customer Care – 01234 834487

Code of conduct

We know you need to be comfortable with the people who come into your home, so our service engineers all commit to a code of conduct that requires them to be well-presented and courteous at all times. All our engineers carry ID badges that you can use to verify your engineer with us, so you can rest assured that you’re in safe hands.

All our engineers are directly employed by Box and Charnock, which means you can be confident they are qualified, professional and trustworthy.

For more information about any of our ongoing support services, or to speak to a member of our customer care team, please email mail@boxcharnock.co.uk